Simplicity is the heart of our customer service approach, designed entirely with your best interests in mind. Here's when you're eligible for a replacement:

1. Incorrect Shipment: If we've sent you the wrong product that doesn't match your order.
2. Manufacturing Defect: If the product you ordered has a manufacturing flaw.

Remember these steps for a smooth process:

- Return the parcel within seven days of receiving it via courier.
- Customer covers the shipping cost for returning the product.

Here are some guidelines to follow:

- Items must be in their original, unused, and undamaged condition.
- Our Promotional items have a different policy. You can contact RYDE within 7 days of receiving the order for size exchanges only. No refunds except for faults from our end.
- For faulty products, contact RYDE immediately. We're here to provide a full refund or exchange for defective goods.